Agenda

Agenda

Download the Agenda Here

Agenda


Monday

September 28, 2026 02:00 pm

Exhibitors, please pick up your badge and set up your table

September 28, 2026 03:00 pm

Be sure to plan your travel so you can join us by 3 p.m.! Join us Monday afternoon for a welcoming regiception and kick off the conference by registering early, enjoying snacks and beverages, and diving into fun activities—including optional permanent jewelry with on-site purchasing. As an added bonus, checking in on Monday lets you skip the Tuesday morning lines and head straight to breakfast or other conference activities on Tuesday morning.

It’s the perfect relaxed setting to start building connections right away. Come find your conference bestie!

Tuesday

September 29, 2026 06:30 am

Start the conference on a high note! Meet us at The Galt House on the 2nd Floor of the West Tower. Class will be held in the "Jasmine" room.

September 29, 2026 07:30 am

For those who didn’t attend the regiception on Monday, stop by the registration desk to pick up your badge and materials before the day begins.

September 29, 2026 07:30 am

Visit throughout the day to connect with industry partners and explore resources.

September 29, 2026 07:30 am
September 29, 2026 08:30 am

Join us as we officially kick off the Fall Institute and set the stage for several days of education, collaboration, and meaningful conversations focused on the future of Rural Health Clinics.

September 29, 2026 09:00 am

Leadership in rural healthcare often means working alongside neighbors, friends, and familiar faces, causing personal and professional lines to blur. This session explores the challenges of maintaining professionalism in a "neighborly" environment, including navigating relationships across generations. Participants will gain strategies to lead confidently, set healthy boundaries, and build credibility, all within their close knit communities.


Learning Objectives:

Attendees will learn to navigate generational dynamics with respect, understanding, and confidence while gaining practical tools for setting healthy boundaries without sacrificing personal or professional relationships. Participants will also develop strategies to lead with clarity and credibility, regardless of age or tenure.

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Beth Knudson
leadership and communications strategist, BeThEnergy Consulting

September 29, 2026 10:00 am

Use your networking breaks to connect with peers and visit exhibitors—plus, join our exhibitor game for a chance to win prizes while you explore! Don't forget to check out the Creation Station and The Oasis rooms just down the way from the exhibitors.

September 29, 2026 10:30 am

In an RHC "Compliance Officer" is rarely a standalone job  - it's a hat worn by a busy Clinic Manager, a Lead Nurse, or a practicing provider. In this session we will breakdown the most intimidating regulatory pillars into manageable bite-sized workflows. We will provide you with practical ways to build compliance into your everyday clinic operations


Learning Objectives:

Attendees will identify the top five high-risk areas within 42 CFR Parts 491 and 405 and learn how to implement low-cost, high-impact workflows to address them. Participants will explore strategies for creating a culture of compliance by integrating compliance into existing processes and empowering all staff to support ongoing compliance efforts. The session will also demonstrate how to simplify documentation through the development of a compliance calendar that streamlines annual requirements, automates routine tasks, and helps maintain continuous survey readiness.

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Cassie Beesley
Owner and CEO, EmpowerRural Health Solutions, LLC

September 29, 2026 11:30 am

Join us as we recognize the recipient of the Ron Nelson Award, honoring an individual who exemplifies outstanding leadership, advocacy, and dedication to advancing Rural Health Clinics and rural healthcare communities across the nation. Created in memory of NARHC co-founder Ron Nelson, this award celebrates a legacy of service, compassion, and commitment to improving access to care in rural America.

September 29, 2026 12:00 pm

NARHC will host a plated lunch along with our sponsor, Wipfli.

September 29, 2026 01:00 pm
Healthcare workers deal with High-Stress situations every day including encounters with patients that need to be de-escalated. Most patient frustration is not caused by clinical care itself, but by unmet expectations, communication breakdowns, uncertainty, and fear. Through intentional communication and de-escalation strategies, healthcare staff can transform tense encounters into opportunities to build trust and strengthen patient relationships.


Learning Objectives

This session helps healthcare staff recognize early signs of frustration before they escalate into conflict. Using empathy, emotional awareness, and effective communication, participants will learn to improve patient interactions across every touchpoint. The C.A.L.M.E.R. Framework provides a practical six-step approach to de-escalate tense situations, build trust, respond with confidence, actively listen, acknowledge emotions, take ownership of solutions, and document encounters to improve the overall patient experience.

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Beth Bunt
Compliance Officer, Occupational Health Manager and Chair of the Rural Health Committee, Evergreen Family Medicine

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Kim Tyree
Chief Operating Officer, Evergreen Family Medicine

September 29, 2026 02:00 pm

Take a few minutes to recharge, connect with fellow attendees, or prepare for the next session before programming resumes.

September 29, 2026 02:05 pm

NARHC's Executive Director. Nathan Baugh, will open with a broad strategic perspective of federal health care policy trends and how they will impact RHCs. After setting the stage, Nathan will zoom in for a discussion of the latest RHC-relevant legislation/regulation and discuss how RHC operations are impacted. Attendees will also learn how to participate in NARHC's advocacy efforts to improve the RHC program.


Learning Objectives:

Attendees will understand how the growth of Medicare Advantage and policy changes from the One Big Beautiful Bill are impacting Rural Health Clinics. Participants will discuss the latest federal regulatory and guidance updates affecting the Rural Health Clinic program and learn how to engage with NARHC to advocate for the Rural Health Clinic program.

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Nathan Baugh
Executive Director, National Association of Rural Health Clinics

September 29, 2026 03:05 pm
September 29, 2026 03:30 pm

Healthcare organizations across the country are facing staffing shortages, rising costs, increasing regulatory requirements, and growing demands for quality performance. Many leaders assume the solution is hiring more people, but high-performing organizations often achieve better results by redesigning workflows, clarifying accountability, eliminating inefficiencies, and maximizing the capabilities of existing team members.


This session explores practical strategies for improving operational performance without increasing headcount. Participants will learn how to identify bottlenecks, align responsibilities with organizational goals, create meaningful performance metrics, and build systems that improve productivity, quality, and financial outcomes. Through real-world examples from healthcare operations, attendees will leave with actionable tools they can immediately apply within their organizations.


Learning Objectives:

Attendees will identify operational bottlenecks and inefficiencies that limit organizational performance and contribute to staff frustration and burnout. Participants will recognize workflow and accountability structures that improve productivity, quality outcomes, and financial performance without increasing staffing levels, while developing role-specific performance metrics and ownership models that align team activities with organizational goals and strategic priorities.

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Aubrey Haynes
Finance Director, Pillow Clinic

September 29, 2026 06:00 pm

Our Fall social mixer is a much-anticipated tradition—returning attendees know it’s a highlight! With plenty of food, drinks, music, games, and conversation, this is your Tuesday night plan—no separate dinner needed. It’s the perfect chance to unwind, have fun, and connect with everyone. The location is at The Last Refuge; however, round-trip busing will be provided from the west tower of The Galt House, and will run on a loop run from 5:50 - 9:30!

Wednesday

September 30, 2026 06:30 am

NARHC's Director of Government Affairs will guide you on a one-mile walk to start your day in stride. Meet by 6:30 am in between the West & East towers.

September 30, 2026 07:30 am

Food and drinks will be provided in the Exhibitor Hall. 

September 30, 2026 07:30 am

Visit throughout the day to connect with industry partners and explore resources.

September 30, 2026 08:30 am

General Session - Board Room C

This presentation explores how Rural Health Clinics (RHCs) can strategically evaluate growth opportunities through the expansion of clinics, providers, and service lines. Participants will learn a practical framework for determining when growth supports organizational goals by balancing financial performance, community health needs, provider access, and long-term sustainability. The session focuses on real-world decision-making, highlighting the operational, reimbursement, and regulatory factors that influence expansion opportunities.


Learning Objectives:
Attendees will evaluate potential Rural Health Clinic growth opportunities by assessing financial, operational, strategic, and community health considerations. Participants will identify the reimbursement, regulatory, and designation requirements that influence the feasibility of expanding Rural Health Clinic clinics, providers, and service lines. The session will also provide a practical decision-making framework to help determine when Rural Health Clinic growth initiatives are likely to improve access, strengthen organizational sustainability, and support community needs.

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Jonathan Pantenburg
Principal, Wintergreen, Inc.

September 30, 2026 09:30 am
September 30, 2026 10:00 am

This advanced session we'll explore the unique bill codeine and reimbursement challenges faced by RH CS in today's ever evolving regulatory landscape the session will help attendees confidently navigate the nuanced world of RHC billing and coding in order to optimize reimbursement accuracy Reduce denials and maintain compliance across all payer types.


Learning Objectives:

Attendees will identify key billing and coding challenges unique to Rural Health Clinics and apply current Medicare billing rules specific to the Rural Health Clinic program. Participants will also evaluate complex, real-world scenarios involving telehealth, care management, behavioral health, vaccines, and other common billing situations.

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Amanda Dennison
Manager with the Hospital and Physician Services Team, Blue & Co.

September 30, 2026 10:00 am
Explore how Rural Health Clinics can build meaningful community partnerships to address complex challenges, expand access, and strengthen patient outcomes. Through real-world examples and interactive discussion, this session will examine collaborations with healthcare providers, schools, recovery organizations, and other community partners, including what worked, challenges encountered, and lessons other clinics can apply in their own communities.  

Learning Objectives:
Participants will learn how to identify and implement meaningful community collaborations, recognize challenges and lessons learned in developing partnerships, and apply practical strategies for creating sustainable networks that improve access, patient engagement, and whole-person care.
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Kim Tyree
Chief Operating Officer, Evergreen Family Medicine

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Greg Burke
Executive Director, Beacons of Hope

September 30, 2026 11:05 am

Emergency preparedness in Rural Health Clinics requires more than a written plan. The session will discuss practical approaches to improving clinic readiness, strengthening coordination with hospitals and community partners, and preparing for real-world emergencies in rural settings. Participants will review common gaps, operational considerations, and strategies for supporting emergency preparedness efforts within resource-limited environments.


Learning Objectives:

Attendees will identify key components of an effective Rural Health Clinic emergency preparedness program. Participants will discuss strategies for improving coordination between Rural Health Clinics and community emergency partners while recognizing practical considerations for evaluating and strengthening clinic emergency readiness.

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Tressa Sacrey
Executive Director of Compliance & Education Health Services Associates

September 30, 2026 11:05 am
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Katie Raebel
Partner, CPA, Wipfli

September 30, 2026 12:05 pm

We recommend planning ahead and making reservations at nearby restaurants when possible to maximize your time. Many local restaurants accept reservations through OpenTable, and a list of dining options near the Kentucky International Convention Center can be found through GoToLouisville Dining Guide.

September 30, 2026 01:30 pm

General Session - Board Room C

Just look around the average Rural Health Clinic workplace, and you'll see most employees dealing with lots of stress. Well, the good news is that there's a successful strategy for approaching these challenges. That's where "A Dose of Healthcare Humor" comes in.


Hall of Fame Speaker David Glickman will show you how simply changing your perspective can transform the way you handle these everyday frustrations. This program isn't so much a traditional speech as it is a full-blown, high-energy one-man show. It's packed with observational humor, hilarious song parodies, and even a bit of "rock-and-roll" fun to wrap it all up.


Learning Objectives:

Attendees will learn how to find humor in stressful workplace situations and use that humor to change their approach to everyday challenges. Participants will also discover strategies for achieving a greater sense of work-laugh balance, helping to reduce stress and foster a more positive and resilient workplace.

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David Glickman, CSP, CPAE
Professional Speaker and Entertainer

September 30, 2026 02:35 pm

The session focuses on strengthening organizational readiness, improving survey preparedness, reducing compliance risk, and promoting continuous quality improvement. Attendees will explore advanced compliance strategies, common deficiencies, documentation expectations, and practical approaches for sustaining compliance within daily operations. The program emphasizes proactive leadership, and the integration of compliance practices into the clinic culture to support patient safety and high-quality care. 


Learning Objectives:

Attendees will identify compliance vulnerabilities and high-risk areas within the Rural Health Clinic program and develop action plans to strengthen performance and compliance monitoring. Participants will also explore effective approaches for engaging staff in sustaining a culture of compliance, safety, and high-quality patient care.

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Kate Hill
Vice President of Rural Health, The Compliance Team

September 30, 2026 02:35 pm
Explore how commercial and managed care payors are implementing involuntary downcoding policies that can result in reduced E/M payments, often without requesting additional documentation. This session will focus on applying current AMA documentation guidelines for E/M coding based on time and medical decision making (MDM), helping Rural Health Clinics support compliant billing and strengthen their position during pre- and post-payment audits.

Learning Objectives:
Participants will learn how to analyze the legislative and contractual frameworks surrounding involuntary downcoding, use Medical Decision Making components to support appropriate E/M service levels, and develop an actionable workflow for identifying, researching, and appealing payment reductions.  
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Gary Lucas, MSHI, RH-/CH-CBS
VP of Research and Development, ARCHPRO Coding & Consulting

September 30, 2026 03:35 pm
September 30, 2026 04:00 pm

General Session - Board Room C

Rural Health Clinics face unique financial and operational pressures that make an efficient, aligned revenue cycle essential for long-term sustainability. This session explores how front-end operations, clinical documentation, coding, billing, and back-end collections must work together to support accurate reimbursement, reduce denials, and improve cash flow.


Learning Objectives:

Attendees will explain how front-end, clinical, and back-end workflows impact reimbursement accuracy, denial prevention, and cash flow. Participants will apply key performance indicators (KPIs) and reporting tools to monitor revenue cycle performance and support accountability, while exploring strategies to improve alignment and communication among registration, clinical, coding, billing, and finance teams.

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Michelle Boehne
Administrative Director of Clinics, Citizens Memorial Hospital

Thursday

October 1, 2026 06:30 am

Meet us at The Galt House on the 2nd Floor of the West Tower. Yoga class will be held in the "Jasmine" room.

October 1, 2026 07:30 am
October 1, 2026 07:30 am

Visit throughout the day to connect with industry partners and explore resources.

October 1, 2026 08:30 am

General Session - Board Room C

The Rural Health Transformation Program was an unprecedented investment in rural health across the country. Nearly a year into its implementation, however, is a critical time to evaluate its successes and challenges. Are dollars reaching rural providers or getting stuck in administrative processes? Are the true needs of rural communities even allowable expenses within the program? This session will explore these questions and more alongside panelists who are experiencing firsthand the positives and negatives of RHTP!


Learning Objectives:

Attendees will assess common implementation challenges and opportunities associated with the Rural Health Transformation Program within rural healthcare settings. Participants will evaluate strategies for effectively utilizing and communicating the impact of Rural Health Transformation Program funding within Rural Health Clinics and rural communities. The session will also identify practical lessons learned from early Rural Health Transformation Program participation to support future planning, engagement, and operational decision-making.

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Sarah Hohman
Director of Government Affairs, National Association of Rural Health Clinics

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Sherry Bramlett
Practice Operations Manager, Prisma Health Pediatrics

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Jacy Warrell
Chief Executive Officer, Rural Health Association of Tennessee

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Jill Oesterle
Director, Provider Solutions at the Michigan Center for Rural Health (MCRH).

October 1, 2026 09:30 am

General Session - Board Room C

Value-based care continues to play an increasingly important role in the future of Rural Health Clinics. Join a panel discussion exploring how RHCs are approaching value-based care, the opportunities and challenges they face, and considerations for clinics at different stages of the journey. Through a variety of perspectives, attendees will gain insight into how value-based care is impacting Rural Health Clinics and hear practical experiences that can help inform their own organization's approach.


Learning Objectives:

Attendees will gain a foundational understanding of value-based care as it relates to Rural Health Clinics. Participants will explore how Rural Health Clinics can prepare for value-based care initiatives and learn about common activities and considerations involved in participating in value-based care models.

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Charles James
President and CEO, North American Healthcare Management Services

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Aubrey Haynes
Finance Director, Pillow Clinic

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Kim Burlison
Lead RHC Manager, Summit Healthcare

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Jennifer O'Riley
Practice Manager, Port Lavaca Clinic Associates, PA

October 1, 2026 10:30 am
October 1, 2026 10:45 am

General Session - Board Room C

Don’t miss our prize drawing just before the final session! At the end of the last break, we’ll give away a free future conference registration + $100 Visa gift card, and exciting exhibitor-donated prizes. Remember: you must be present to win, so stay with us and wrap up the conference on a high note!

October 1, 2026 11:00 am

General Session - Board Room C

This session will provide an overview of how to integrate part time specialists in Rural Health Clinics. Attendees will be provided practical strategies for working with specialists into care teams and leveraging existing infrastructure to expand specialty access. The discussion will highlight actionable approaches and learnings from an integrated health system with provider based RHCs.


Learning Objectives:

Attendees will describe effective approaches for integrating specialists into team-based care and improving care coordination. Participants will identify strategies for effectively leveraging existing staff, workflows, and infrastructure, while learning how to use data to align specialist availability with patient demand and clinic needs.

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Liberty Pertiwi
Director of Primary Care for Lynn County, Samaritan Health Services

As the conference concludes, we encourage you to keep the connections going. Whether it’s planning a lunch, visiting a local attraction, or continuing conversations, take this time to deepen those relationships beyond the final session.